We can offer the following information, plus more for your callers:

Our Medical Dept.

Whether you're an individual practitioner, a small primary care group, or a specialty practice, you need the kind of special attention a medical answering service offers you, your patients and your colleagues.

Small Business Reception Desk
If the economics of running your successful small business or organization doesn't include a budget line for receptionist, let our experienced operators fill that gap for you.

Personalized Text Paging
If you want the full text of your messages to reach you wherever you are, try a personalized text pager account.

Customized Voice Mail
Whether you want your callers to receive a simple recorded message that you can easily change from the road or a complex menu system that directs callers to a wide range of service options, a voice mail solution may be just what you need.

Appointment Confirmation
Let our friendly operators contact your patients to remind them about their upcoming appointments. Or, let our automated system contact your patients. The automated system works with any scheduling program, provides detailed reports online 24/7, and saves hours of your staff's time on a daily basis. Response options include: confirm, cancel, leave message, or speak to a live operator. The program is fully customizable and allows its users to choose what time the calls will be made, adjust the level of volume for elderly patients, and program your office's caller ID number so it appears that the call is coming from your practice!
We provide communication exchange services for medical practices and other businesses that require dedicated 24-hour live answering. Some of our services include...

We provide a comprehensive array of services that manage, alert and archive all remote patient and customer communications for our physicians and professionals. Our highly trained staff and state of the art technology allow our customer service representatives to take incoming calls efficiently and accurately while delivering the highest quality answering service.

Though our particular area of expertise is in the medical and medically related arenas, we have many clients in other industries as well. For this reason our site is segmented into Medical Communications tailored specifically for the physician community and medical professionals who require a quality after hour's answering service and Communication Exchange for businesses needing 24-hour live answering service and communication coverage. All telephone calls are digitally recorded and answered in the United States. At A Virtual Receptionist we understand the importance of clear and concise communication between our customer service representatives and your patients and/or clients.

On-Call Roster Changes: We pride ourselves in accuracy and rapid response. Any on call changes you need to make are initiated immediately. Simply e-mail, fax, or contact us with your on-call changes and they will be implemented immediately.

A Virtual Receptionist can help you out during office hours as well. We can answer all of your overflow calls seamlessly. This way none of your patients are left on hold, or made to wait or feel unimportant. We can take over for you on lunchtimes or breaks, answer your phones during holidays and vacations, and accommodate for even the most varying of office hours.

Throughout the years we have helped and improved both the medical profession and the call center business. Today we answer for physicians across the country. Every call center operator we employ signs a HIPAA agreement and treats that oath with the utmost respect. Our operators are polite and friendly and will make sure your patients are treated well.
 
Our medical department does not just take doctors' calls, we serve many different clients within the medical field: Pharmacies, Veterinarians, Home Heath Care Agencies, Insurance Agencies, Medical Staffers, Medical Supply Companies, Medical Event Schedulers

Over 10 years of experience with doctor groups across the country including,

   Large and Small Practices

   General Practitioners

   Specialists / Surgeons

   Home Health Care & Nursing Agencies

   Develops customized call routing and scripting based upon practice’s requirements

   Ability to dispatch messages to any combination of devices or email addresses

   Our system has the ability to track urgent calls until message is confirmed by on call staff

   HIPAA trained staff

   Staff are specifically trained in best practices of supporting patients and medical groups

   Extensive experience in setting up customized programs for hospitals and large medical groups

   Automated on call rosters ensure the correct person is being contacted every time

   Automated message routing program eliminates human error when dispatching to multiple on call staff

   Voicemail screening is available to direct patients with their inquiries

   Our voice mail will save you time and money by directing non urgent callers to leave a message in voicemail or to call back during normal business hours.

   Ability to take routine messages and forward them via fax, email or CSV files directly to the office on a routine basis.

   Ability to interface with web-based appointment schedulers